Returns & Exchanges
At Eicgo, we want you to love your new style, but if something isn't quite right, we offer a hassle-free 30-day return policy for all unworn apparel. Simply ensure all original tags are attached and the items are in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the unworn garments with original tags into their original packaging to ensure they are protected during transit.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing